What is Property Management?


Property management is the operation, control, maintenance, and oversight of real estate and physical property. This can include residential, commercial, and land real estate. Management indicates the need of real estate to be cared for and monitored, with accountability for and attention its useful life and condition considered. This is much akin to the role of management in any business.

Property management is also the management of personal property, equipment, tooling, and physical capital assets that are acquired and used to build, repair, and maintain end item deliverable. Property management involves the processes, systems, and manpower required to manage the life cycle of all acquired property as defined above including acquisition, control, accountability, responsibility, maintenance, utilisation, and disposition.

Property management is also the management of personal property, equipment, tooling, and physical capital assets that are acquired and used to build, repair, and maintain end item deliverable. Property management involves the processes, systems, and manpower required to manage the life cycle of all acquired property as defined above including acquisition, control, accountability, responsibility, maintenance, utilisation, and disposition.


An owner of a single-family home, condominium, or multi-family building may engage the services of a professional property management company. The company will then advertise the rental property, handle tenant inquiries, screen applicants, select suitable candidates, draw up a lease agreement, conduct a move in inspection, move the tenant(s) into the property and collect rental income. The company will then coordinate any maintenance issues, supply the owner(s) with financial statements and any relevant information regarding the property, etc.


  • Maintaining the main structure of the building. For example, looking after the roof and external walls.


  • Maintaining and upgrading items within the building. For example, replacing lifts and upgrading fire alarms.


  • Maintaining the decoration of the building. For example, painting the communal areas and protecting the outside of the building.


  • Maintaining the building’s systems. For example, maintaining the lifts and upgrading old communal heating systems.


Whether you are a developer, investor or landlord, in for the long-term or planning an exit, worry-free asset performance and return on investment remain your constant objectives. We have all the in-house asset management skills and strategic property management thinking you need – and all under one roof.


Our significant investment in technology systems and data collection means we are an information-rich property management services business. With the right information at your fingertips, in real-time, that drives opportunity, identifies trends, improves service delivery and enhances the decisions that ultimately accrue the returns you seek.


Happy customers, in a well maintained, attractive and compliant development with a residential property management programme that clearly demonstrates value for money is the foundation for the property asset that performs over time. We have the asset planning, information backbone and strategic property maintenance execution skills to deliver.


We take the holistic approach to property asset management that reflects market conditions and always in support of structure, finance, resident, community, environment and lifecycle.


  • Strategy: flexible property maintenance programme design.

  • Cash flow: delivering industry-leading levels of ground rent collection.

  • Security: expert in-house insurance specialism protects your assets.

  • Care: prompt and satisfactory problem resolution that builds trust.

  • Responsibility: ethical community activities that support your brand.

  • Value: in-house legal, surveying and HR skills for advice and support.

  • Portfolio: real-time performance data for more effective decision-making.

  • Return: accurate, efficient cost control that protects your margins.

  • Compliance: all the regulatory, legal and environmental bases covered.


Property development is a challenging business, working with high-value assets and many moving components over a long lifecycle that collectively needs to deliver the right return for you – and the right experience for residents. The increased site considerations which come with developing brownfield sites means that getting the right property management input at the planning stage, has never been so important. Expertly applied, thorough property management consulting makes all the difference to your bottom line and the opportunities you can capitalise upon over time.


That’s why it makes sense to work with bespoke property consultants able to design-out errors, help create selling points, establish tailored processes, optimise resourcing, model service charges and navigate your legal and regulatory responsibilities – right from the planning green light. Our end-to-end property management consulting services help make efficiency, performance, experience, longevity and profitability intrinsic to the DNA of your development.


Easy access to comprehensive and proven residential property management consultancy expertise that’s tailored to your needs – whatever the type of site. Our total commitment to best practice and great service means that we are able to deliver the consistently high standards and innovative thinking that help optimise every aspect of your development.


Whether you need property management consulting for a new build or to overhaul an existing estate, we’re here to help.


  • Certainty: a finalised proposal that can be entered into the management agreement.

  • Structure: a bespoke service charge framework that works for both you and residents.

  • Independence: expert, experience and impartial advice before you break ground.

  • Innovation: the lateral thinking that enables you to maximise unusual or complex sites.

  • Predictability: mitigating risk and cost certainty for return on investment.

  • Compliance: all relevant legal, regulatory, environmental and local authority requirements covered.

  • Insight: helps you calculate the optimum balance of service charge and sale price that optimises the attraction for buyers.

  • Value: an enhanced resident experience that adds value to your brand and helps build a loyal customer base.


Book a FREE consultation today!

Phone 074 114 57 127

Email: contact@ullatoussaint.com

We offer a professional, comprehensive and individual service across all price ranges.

We provide superior coverage and a personal service when selling or letting your property in the South East London and North East Kent areas. Whether you are buying a new home, selling your property, purchasing for investment, letting your property, need Property Management for an existing tenancy, or are in need of independent mortgage advice, we offer free friendly and professional advice on all of these aspects.

By understanding that information, communication and trust are the fundamental elements in the relationship between Home Owners, Landlords and their agent. We are constantly striving to exceed those requirements and provide a service that cannot be beaten. We will work alongside you, taking care of you and your property from the very first market appraisal through to the completion of the Sale or the Tenant moving in.

We utilise the best available sources to market your property to maximum effect. This includes superior digital advertising, regular mail-shots and call-outs to suitable applicants on our mailing list and a colour window display in our two offices. Our properties are advertised on all the main property portals such as Rightmove, Zoopla, Prime Location as well as several area focused portals. ‘For Sale’ & ‘To Let’ boards are also an excellent marketing tool, it’s a 24/7 advert!  We provide superb property particulars, social media marketing, great floor plans and carry out accompanied viewings, and this is all included within our fee.

Our sales and lettings team keep every client updated giving feedback following viewings and regular suggestions on how to improve your chances of securing an early sale/let. For all your property sale, letting or management needs, give us a call. We operate on a No Sale, No Fee basis. We advocate complete transparency.

Comprehensive Property Management

  • Offering Letting & Rent Collection Services Plus

  • Inventory. Arrange inventory, and Check in and Check Out

  • Assist Landlord and Tenant with utility transfers, meter readings

  • Arrange gas and portable appliance safety inspections

  • Arrange general routine maintenance using approved suppliers

  • Liaise with landlord preferred suppliers as required

  • Assist with the payment of ground rent and service charges as required

  • Inspections: Undertake property visits every 3 months (subject to access)

  • Day to Day Management, Property Maintenance

  • Chase rent arrears

  • Liaise with landlord and tenant regarding renewal or termination

  • Advise on landlords’ obligations in relation to Health and Safety compliance

  • Maintenance Is A Necessary Evil. It Is Very Important for The Upkeep of Your Property, But Also For The Repairs Required From The Wear & Tear Of A Rental Contract. Speedy Response Is Essential, Otherwise Tenants Quickly Become Dissatisfied. Unhappy 

  • We Have Excellent Longstanding Relationships with The Trades Industry, From Years Of Managing Properties. We Can Ensure That Work Is Done Quickly & Efficiently at Affordable Prices. 

  • Sometimes These Costs Should Not Be Borne by The Property Owner, But by The Tenant, & We Are Careful to Monitor This To Ensure Your Exposure To Unnecessary Cost Is Minimised.

  • We Can Provide, & Strongly Recommend, Preventative Maintenance. This Keeps Your Property In Prime Condition, Protecting Its Value, & Increasing Its Desirability To Tenants.

  • We Can Manage, Or Advise, On All Aspects of This Maintenance Cycle.


We offer Local and Expat solutions for managing properties. Our goal is to provide you with total peace of mind.

We have been managing property for almost twenty-five years, we are proud of what we can offer, and invite you to discuss with us what we can achieve for you.

We deal with UK Resident / Landlords, and Non-UK Resident / Landlords. We specialise in taking care of the entire transaction for the landlord, property investor.

Our team will treat every property with the same care and attention as if it were our own.

Inspired by

Ursula Elisabeth Toussaint

Directed by

Sascha Droeschel

© since 1997